We take great care in packaging and shipping each item to ensure it arrives in perfect condition. Our shipping policy outlines timelines, delivery methods, and service areas.

Order Processing

• All orders are processed within 1–3 business days.

• You’ll receive an order confirmation email once your order is placed, and a tracking number once it ships.

Delivery within UAE

• Standard delivery: 3–5 business days.

• A flat rate or distance-based fee may apply to smaller orders.

Packaging

Our products are carefully packaged to protect fragile and high-end items like ceramic sets, chinaware, and cutlery during transit.

Delays & Exceptions

In rare cases, unforeseen circumstances (e.g. weather, public holidays) may cause minor delivery delays. We’ll notify you promptly if any issue arises.

Shipping Support

If your order is delayed, damaged, or lost in transit, please contact us immediately at g502517327@gmail.com or call +971 50 251 7327. We’ll investigate the issue and resolve it to your satisfaction.